Service Manager, Phone Banking and Contact Centre

Service Manager, Phone banking and Contact Centre required by leading financial services company to manage the operational quality of services as specified in the SLAs. Extensive business liaison you will need to take responsibility of the operational quality of the services by being involved in the day to day operational health of the service delivery. Define and manage initiatives to maintain and improve the level of operational quality. Provide reporting and manage the Service Catalog and refine the existing SLAs and redefine new ones.

Skills - MUST have proven experience in a Service Management or telecoms environment with experience of ITIL Service Management framework and knowledge of Telephony, IVR and Contact Centre solutions. Also must be fluent in English, French and Dutch.

Church International Ltd (CIL) acts as an employment business for temporary positions and an employment agency for permanent positions. CIL is committed to equal opportunity and is an REC Diversity Pledged Recruiter. If you do not hear from us within 7 days then unfortunately your application has been unsuccessful on this occasion. Candidate's CVs will not be forwarded onto third parties without their consent.

Applicants must be eligible to live and work in the specified location.