Senior Project Manager

SR PROJECT MANAGER SANTA CLARA, CA 12 MONTH CONTRACT

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This position is responsible for managing and coordinating across cross-functional resources so that a project is completed within a defined scope, quality, time and cost constraints. This position is tactical in nature. The role is a PM + BA role and hence the candidate must possess both skillsets.

MAJOR JOB DUTIES:

- Manage the SaaS solution implementations for the customer.
- Understand customer business requirements and technical requirements and recommend the best solution that meets customer requirements.
- Coordinate and participate in review; revisions; changes; enhancements; testing; and documentation.
- Build and maintain close relationship with the customer and understand the changing needs and environment of the customer.
- Multitask across many projects and customers, in the neighborhood of 12-15 customers with multiple projects each.
- Evaluate business requests to determine feasibility; work with Software Engineers to define alternatives and recommend optimal solutions.
- Work closely with developers and requesters identifying data and functional requirements in the design of new/enhanced systems.
- Ensure timely and accurate communication with project staff throughout the life cycle of the project.
- Communicate to customers on new products, features and offerings.
- Maintain a high level of customer satisfaction.
- Provide the Enterprise sales team with pre-sales and post-sales technical assistance.
- Perform administrative activities such as coordinating logistical issues, billing and status reporting and creating Statement of Work (SOW)
- Ensure work effort generates desired deliverables on time, within budget and at required performance levels.
- Focus on the deliverables, milestones, and tasks for multiple projects.
- Manage people and other resources indirectly as part of a cross functional team that is required to complete a project.
- Facilitate team meetings effectively.
- Keep project team members informed of changes.
- Identify resources needed and assign to individuals.
- Identify opportunities for improvement and make constructive suggestions for change.
- Demonstrate experience in collecting user requirement, analysing current business processes, and devising solutions for business process problems.

JOB QUALIFICATIONS:

- Bachelors degree required; Masters degree preferred
- 4 to 6 years of experience in enterprise software implementation
- Minimum of 4 years experience managing project for external customers
- Proven track record of achieving high level of customer satisfaction for enterprise products implementation
- Problem solving across multiple projects and ability to prioritize all work affectively and manage their time and their team members time
- Experience in enterprise product implementation in the financial industry preferred
- Must actively pursue Project Management Certification (PMP) or global equivalent (ie PRINCE2)
- Certified Associate in Project Management (CAPM) preferred
- Experience managing client onboarding and setup for SaaS products preferred
- Very good understanding and working knowledge in latest Internet technologies as well as SaaS products
- Working knowledge of how Credit/Debit card transactions work
- Ability to multitask aggressively
- Experience managing external facing/client projects
- Skills as a seasoned, experienced project management professional with a full understanding of industry practices and company policies and procedures
- Ability to resolve a wide range of issues in imaginative as well as practical ways.
- Ability to exercise judgment within defined procedures and practices to determine appropriate action
- Excellent planning/organizational skills and techniques
- Excellent analysis and problem solving skills
- Excellent decision making skills
- Excellent negotiating skills
- Excellent conflict resolution skills
- Excellent time management and prioritization skills
- Ability to effectively manage multiple tasks/projects simultaneously and work well under pressure
- Excellent written and oral communication skills

*CompuCom supports Employment Equity and Diversity* Dallas-based CompuCom Systems, Inc. is a leading provider of end user enablement, service experience management, and cloud technology services to Fortune 1000 companies. CompuCom partners with enterprises to develop smarter ways they can work, grow, and produce value for their business. Founded in 1987, privately held CompuCom has approximately 11,500 associates and supports more than 4 million end users in North America.