Senior Consultant line Support

I am looking for a Senior Second Line Support for my client which is based in Brussels.

My client is an international company based in BRUSSELS.

If you have a Bachelor or Master degree in Information Technology, Engineering or related fields, communicate fluently in English and Dutch or French and you are looking for a new challenge, this role as a SENIOR SECOND LINE SUPPORT represents a real opportunity for you!

Knowledge in the PAYMENT OR BANKING industry would be an additional asset.

SKILLS:

- Highly experienced in incident/problem and change handling. ITIL process based
- Experience in electronic payments (terminal and cardholder perspective)
- Team player and very optimistic driven person
- Experience in electronic E-commerce
- English and Dutch or French
- Participate in Standby which means that you will intervene outside office hours
- Well organized to guarantee a good follow-up of the production incidents.
- Good communication skills. Written and Verbal
- Customer minded
- Able to write operation handbooks and operational procedures
- Service management skills. OLA Defining and SLA Reporting
- SQL experience (Oracle DB)
- Linux skills (Scripting, bash)
- Stress resistant to work in a production environment
- Able to prioritize your own work in a fast changing production environment
- An opportunity contract of 1 year
- Dynamic environment
- Challenging