Program Manager/Analyst Job

PROGRAM MANAGER/ANALYST needed for a contract job opportunity with Yoh's client located in Sunnyvale, CA.

The Big Picture - Top Skills You Should Possess:
- Five (5+) years of Program Management
- Experience in Extended Warranty
- Experience in of consumer electronic industry

What You'll Be Doing:
- Support Extended Warranty Program Lead in the day to day operations managing the EW business.
- Coordinate with cross-functional teams to complete gap analysis in all processes related to EW functions
- Document end to end processes to ISO standard (desktop procedures and process flows)
- Dogfood EW related processes
- Program manage "improvement" plan to meet stretch goals
- Provide status update suitable for Senior Director level consumption
- Manage readiness set-up process for all new devices/variants
- Develop EW metrics dashboard with insights
- Secondary responsibilities include analytics and return/repair forecasting.

What You Need to Bring to the Table:
- Five (5+) years experience - Program Management
- Three (3+) years experience Auditing, Forecasting and Analysis
- Experience in Extended Warranty (EW).
- Proficient with MS Office (in particular Excel and PowerPoint)
- Knowledge of consumer electronic products and related reverse logistics processes
- Communication and reporting skills at all levels of an organization
- Analytic and problem solving skills
- Project management
- Process auditing
- Able to build models from scratch and defend the methodology used
- Must be able to lead/influence change
- Travel up to 20% may be required
- Bachelor's Degree

Bonus Points!
- OBIEE, BO and SQL knowledge desirable

GET HIRED. APPLY NOW.

RECRUITER: Loretta Roslund

Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer, M/F/D/V. Click here to contact us if you are an individual with a disability and require accommodation in the application process.

J2W: INFOTECH

Tax Term: CON_W2J2WBRSILIV

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Branch: IT & Telecom