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Program Manager
Eingestellt von Synectics
Gesuchte Skills: Support, Network
Projektbeschreibung
- Accurately and concisely communicate technical and relevant incident and outage information to leadership team in a timely manner
- Develop and maintain respectful relationships with all production-focused teams while encouraging a collaborative approach to process and platform hardening initiatives
- Ensure RCA's are conducted in a timely and thorough manner, and all action items and improvement opportunities are appropriately identified, prioritized, owned, and completed.
- Collaborate with ICO's Service Manager to develop viable hardening plans across all chronic areas of identified weaknesses, lead the projects towards a timely and successful completion, provide regular status updates and assist with any roadblocks
- Drive for continued improvements in the areas of monitoring and surveillance; establish methods to promptly identify and measure developer-impacting events, and enhance availability and latency reporting through the development and oversight of Real Time dashboards and various tool and documentation improvements.
- Lead teams efficiently through ORT exercises for all major releases
SKILLS
- Incident Management - Expert
- Change Management - Intermediate
- Problem Management - Expert
- Software Installation and Support - Expert
- Network Operations Background - Intermediate
- Root Cause Analysis - Intermediate
- Process improvement focus - Expert
- Collaboration and communication Specialist - Expert
- Technical Project Management - Intermediate
Synectics is an Equal Opportunity Employer.
Projektdetails
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Einsatzort:
Bothell, Vereinigte Staaten
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Projektbeginn:
asap
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Projektdauer:
Keine Angabe
- Vertragsart:
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Berufserfahrung:
Keine Angabe
Geforderte Qualifikationen
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Kategorie:
IT Entwicklung, Sonstiges