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Professional Helpdesk Agent
Eingestellt von ITech Consult
Gesuchte Skills: Support, Client, Ip, Tcp
Projektbeschreibung
REFERENCE NO: 915560NC
INDUSTRY: Pharmaceutical
LOCATION: Basel und Region
STARTING DATE: 15.02.2016
DURATION: Till 31.12.2016 and there is a possibility of extension.
WORKLOAD: 100%
Introduction:
Since its founding in 1997 ITech Consult AG has expanded its network of freelance IT continuously. Today we have access to over 30,000 reported IT specialists (developers, system specialists, project managers, supporters, etc.) So we are able to present computer science professionals with the required profiles in a short term.
Role Description:
Our client is currently looking for a Professional Helpdesk Agent/Technician. She should be willing to do telephone, as well as onsite support.
Tasks & Responsibilities:
- Accepting all kinds of queries and fault reports
- Informing and supporting users in the event of system failures
- First point of contact for simple fault clearance or forwarding fault reports and operational messages to users
- Evaluating, allocating, installing and maintaining new hardware, software (operating system, standard software, applications) and communication components
- Moving and equipping workstations
- Instructing users how to handle the equipment
- Initiating repairs and replacement of defective hardware
- Localizing and eliminating error conditions in the areas of hardware, software
- Maintaining a technical inventory of all installed and stored hardware, software
Qualifications:
- At least 2 years' experience within 1st Level or deskside support
- Minimum of 2 years' experience with Active Directory and Ethernet
- 2 years' work experience and a good knowledge of Windows 7, Office 2007 to 2010, Mac and iOS devices
- A good understanding of TCP/IP
- Good German and English spoken and written skills
Nice to have:
ITIL foundation certificate is a plus.
INDUSTRY: Pharmaceutical
LOCATION: Basel und Region
STARTING DATE: 15.02.2016
DURATION: Till 31.12.2016 and there is a possibility of extension.
WORKLOAD: 100%
Introduction:
Since its founding in 1997 ITech Consult AG has expanded its network of freelance IT continuously. Today we have access to over 30,000 reported IT specialists (developers, system specialists, project managers, supporters, etc.) So we are able to present computer science professionals with the required profiles in a short term.
Role Description:
Our client is currently looking for a Professional Helpdesk Agent/Technician. She should be willing to do telephone, as well as onsite support.
Tasks & Responsibilities:
- Accepting all kinds of queries and fault reports
- Informing and supporting users in the event of system failures
- First point of contact for simple fault clearance or forwarding fault reports and operational messages to users
- Evaluating, allocating, installing and maintaining new hardware, software (operating system, standard software, applications) and communication components
- Moving and equipping workstations
- Instructing users how to handle the equipment
- Initiating repairs and replacement of defective hardware
- Localizing and eliminating error conditions in the areas of hardware, software
- Maintaining a technical inventory of all installed and stored hardware, software
Qualifications:
- At least 2 years' experience within 1st Level or deskside support
- Minimum of 2 years' experience with Active Directory and Ethernet
- 2 years' work experience and a good knowledge of Windows 7, Office 2007 to 2010, Mac and iOS devices
- A good understanding of TCP/IP
- Good German and English spoken and written skills
Nice to have:
ITIL foundation certificate is a plus.
Projektdetails
Geforderte Qualifikationen
-
Kategorie:
IT Entwicklung, Sonstiges