Process Interface Consultant with IBM Tivoli Unified Process - Brussel

PROCESS INTERFACE CONSULTANT WITH IBM TIVOLI UNIFIED PROCESS - BRUSSELS, BELGIUM - ENGLISH SPEAKING

(PIM, PROCESS INTERFACE MANUAL, PROCESS INTERFACE MANUALS, PIMS, SERVICE DELIVERY, PROCESS INTERFACE, PROCESS INTERFACES, IBM TIVOLI UNIFIED PROCESS, ITUP)

One of our Blue Chip Clients is urgently looking for a Process Interface Consultant with good knowledge of IBM Tivoli Unified Process

PLEASE FIND SOME DETAILS BELOW:

The candidate will set up/document the Process Interface Manuals (PIMs) for an IT organisation delivering services towards external customers.

This project will clarify Service hand-offs and interfaces and will document the process interfaces which are used between IS4F and the customers.

PROVEN EXPERIENCE IN:
. Conducting Service delivery workshops
. Formalise a detailed account service responsibility Matrix, to add the process Governance structure and how it is to be administered.
. Development of steady-state account Process Interface Manual (high level of Customer interfaces).
. Training of account-specific process focals.
. Development of appropriate workflows for priority services/processes.
. Turn over account process and procedure manual and sections to steady-state owners team upon completion.
. Conducting Transition workshops.
. subject matter expert in setting up/documenting Process Interface Manuals (PIMs) in an IT organisation delivering services towards external customers.

* language requirements: English (fluent spoken and written) and French (fluent reading), Dutch fluent reading is a plus:

Please send CV for full details and immediate interviews. We are a preferred supplier to the client.