Process Consultant

My client, one of the leading telco operator, is looking for a Process Consultant to work in the credit control department.

The credit control department is responsible for the credit check process, coordinating direct debit processes & cash allocations, dunning & treatment and directing external collection agencies. The team serves both B2C and B2B.

The credit control team has an ambitious improvement agenda for the coming 6 months. Several elements of this agenda are:
* Review and improve effectiveness of credit check for new customers
* Create insight in the team
* Lead the effort to create insight in effectiveness and efficiency;
* Work closely together with finance operations team in both Riga
* Get solutions in place to solve rootcauses. Proposed solutions should focus on both system improvements but also for main part from changing processes and procedures (lower of small it impact changes) and instructions (work smarter)
* Assist management with priority setting on projects and improvements;
* Monitor and/or manage progress on improvements;

Competences and Skills:
* master degree in business or finance
* lean 6 sigma (green belt/black belt) qualification
* preferably 3 years experience in telco or utilities sector
* knowledge of B2C credit control processes (billing, collection)
* good analytical skills
* eager to get solutions in place
* self-starting
* track record in project management

Apply today if you're looking for a new challenge!