Operations Manager

Our client, a Corporate Bank based in the city requires an experienced Operations Manager with PPI and call centre set up experience to lead and manage a new function. The role will be to identify any MIS-selling on customer/company accounts.

- To set up, lead, motivate and develop a call centre to manage PPI or MIS-selling complaints and to deliver a quality service to clients and stakeholders.
- To identify MIS-selling around PPI or any other products
- To manage resources, costs, development needs, service standards across the call centre.
- To manage and resolve issues which will ensure that the team operates with maximum efficiency.
- Manage & liaise with internal/external parties through end to end process to ensure required cycle times are monitored, managed and achieved
- Act as an escalation point for complex queries and issues
- Drive change within team to ensure continuous improvement
- Proven Leadership/People Management skills ideally crafted within a financial services environment at VP level
- Proven Operational and process re-engineering management
- Excellent Communication skills (verbal, written, negotiating and networking)
- Analytical and investigatory skills

When submitting your CV please provide a brief summary of your suitability and availability. Please note that due to the high level of applications we receive we are not able to provide individual responses. If you have not heard from us within 5 working days please assume you have not been successful on this occasion.

Services advertised by Adams+Oliver are those of an employment agency and/or employment business.