Dieses Jobangebot ist archiviert und steht nicht mehr zur Verfügung.
Vakante Jobangebote finden Sie unter Projekte.
Vakante Jobangebote finden Sie unter Projekte.
Network Assurance Engineer
Eingestellt von Connect 44 UK
Gesuchte Skills: Network, Engineer
Projektbeschreibung
MAIN RESPONSIBILITIES:
manage network outages, drive and coordinate Incident resolution across local NOC and GNOC ensuring timely recovery of the impacted services;
lead management escalation and notification to all senior executives across the firm and the Customer's organization according to escalation rules;
coordinate technical escalation to achieve Incident resolution;
assist in ensuring that all Incident resolution and escalation processes and procedures are adhered to in compliance with corporate guidelines and service agreement with the Customer;
trigger and support root cause analysis for major incidents on the Telenetwork;
suggest measures to minimize the impact of problems on the services.
KEY TASKS:
ensure that Incidents records are fully documented both during and after the Incident, including gathering and recording the entire incident timeline of events;
report the resolution of root cause of problems and monitor implementation;
maintain information about the problems and the appropriate workaround and resolution;
detect events that may lead to problems and suggest initiatives to prevent them from happening;
detect and analyze recurring incidents;
ensure that problem reports are prepared, updated and delivered to the Customer;
support fault management escalation ensuring that all relevant resources are activated;
coordinate technical escalation to achieve Incident resolution;
call and chair technical conference/meeting with internal support teams and 3rd parties;
issue Service Interruption notifications and regularly update the Customer on Incident resolution progress;
participate to the Manager on Call rotas if and when required;
be proactively informed about Service availability;
trigger Crisis Management protocol if the relevant conditions apply;
drive problem management analysis to resolution, analyze Incident's root cause and prepare post resolution reports;
summarize and record lessons learned.
REQUIREMENTS:
proven ability to understand and analyze network architecture, topology and network service structure and dependencies;
experience in running Incidents in a large, complex enterprise environment;
experience of interacting with a demanding customer-base at senior levels;
ability to coordinate a large group of technical contributors during high severity incidents and retain control of fast-paced conference calls;
excellent End to End understanding of ITIL Service Management best practice;
consolidated experience with trouble ticketing and knowledge management platforms;
extensive practice in troubleshooting problems on the Telenetwork;
solid understanding of security rules and standards.
Education: Degree in Telecommunication or Computer Science
Experience: at least X years experience in network operation and management
Language: Fluent English, German is considered a plus
Other: Experience with Operators' O&M Department or other Managed Services Organizations is a plus
manage network outages, drive and coordinate Incident resolution across local NOC and GNOC ensuring timely recovery of the impacted services;
lead management escalation and notification to all senior executives across the firm and the Customer's organization according to escalation rules;
coordinate technical escalation to achieve Incident resolution;
assist in ensuring that all Incident resolution and escalation processes and procedures are adhered to in compliance with corporate guidelines and service agreement with the Customer;
trigger and support root cause analysis for major incidents on the Telenetwork;
suggest measures to minimize the impact of problems on the services.
KEY TASKS:
ensure that Incidents records are fully documented both during and after the Incident, including gathering and recording the entire incident timeline of events;
report the resolution of root cause of problems and monitor implementation;
maintain information about the problems and the appropriate workaround and resolution;
detect events that may lead to problems and suggest initiatives to prevent them from happening;
detect and analyze recurring incidents;
ensure that problem reports are prepared, updated and delivered to the Customer;
support fault management escalation ensuring that all relevant resources are activated;
coordinate technical escalation to achieve Incident resolution;
call and chair technical conference/meeting with internal support teams and 3rd parties;
issue Service Interruption notifications and regularly update the Customer on Incident resolution progress;
participate to the Manager on Call rotas if and when required;
be proactively informed about Service availability;
trigger Crisis Management protocol if the relevant conditions apply;
drive problem management analysis to resolution, analyze Incident's root cause and prepare post resolution reports;
summarize and record lessons learned.
REQUIREMENTS:
proven ability to understand and analyze network architecture, topology and network service structure and dependencies;
experience in running Incidents in a large, complex enterprise environment;
experience of interacting with a demanding customer-base at senior levels;
ability to coordinate a large group of technical contributors during high severity incidents and retain control of fast-paced conference calls;
excellent End to End understanding of ITIL Service Management best practice;
consolidated experience with trouble ticketing and knowledge management platforms;
extensive practice in troubleshooting problems on the Telenetwork;
solid understanding of security rules and standards.
Education: Degree in Telecommunication or Computer Science
Experience: at least X years experience in network operation and management
Language: Fluent English, German is considered a plus
Other: Experience with Operators' O&M Department or other Managed Services Organizations is a plus
Projektdetails
Geforderte Qualifikationen
-
Kategorie:
IT Entwicklung, Ingenieurwesen/Technik