Manager, Application Tech Support Center

MANAGER, APPLICATION TECH SUPPORT CENTER

The Manager, Application Tech Support Center will build, mentor, grow and help lead a team of Service Desk/Application Support professionals in a global corporate environment. You will develop and implement KPIs (key performance indicators), manage to those metrics, and report on SLA KPIs monthly, grow the knowledgebase, and create documentation.

The Manager, Application Tech Support Center will manage a cohesive, high-performing team by providing leadership that engages all staff, including the clear establishment of performance expectations, coaching, performance management, career development, reward and recognition, hiring and positive morale.

We require:

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4+ years hiring/leading/managing/supervising staff (providing performance feedback)
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A Bachelors degree
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Superior English and presentation skills
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4+ years of Help Desk Management or Service Desk Management or Application Support Management in a corporate setting that includes complex application support (this is NOT an MIS-oriented position)
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Heavy customer/client interaction and executive support experience
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Recommendation letters
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Job stability