Level 2 Support Professional - French and English

POSITION: L2 SUPPORT PROFESSIONAL (FRENCH/ENGLISH)

TYPE: 12-MONTH, FULL-TIME CONTRACT

LOCATION: PARIS, FRANCE

SALARY: COMPETITIVE

START: IMMEDIATE

Established in 1992, Allied Worldwide Ltd is a global organisation delivering bespoke IT outsourcing our core business is the provision of skilled technical resources using a flexible, solutions-based model for ongoing infrastructure support, consultancy and technology projects.

We now require an experienced IT Support Professional FLUENT IN BOTH FRENCH AND ENGLISH for one of our prestigious clients, a multinational corporation, based at their offices in Paris supporting the site as part of a virtual team. You will occasionally be required to work evenings, weekends or holidays and provide on call services where necessary.

SUMMARY OF ROLE:

The successful candidate will perform several IT functions either remotely or locally, according to the processes in place. You will act as the focal point for the site to resolve issues or escalate to the appropriate support group where necessary; typical issues include application/hardware failures or installations with PC Systems, peripherals, Servers, networks and other Telecoms equipment.

KEY RESPONSIBILITIES:

Repairing PC Systems (Hardware, Operating System, Applications) and Printers independently

Escalate incidents to the Team Lead or appropriate IT support group as required, in case of an emergency

Hands any Eyes support tasks for Server and Telecommunication equipment as requested by European teams

Change of server backup tapes as needed

Use available time for training and growth, projects or agreed implementations with the Team lead's knowledge and approval

BEHAVIORAL SKILLS:

Effective problem solving and troubleshooting skills

Proactive attitude and ability to work assigned tasks with little or no daily supervision.

Exceptional communication both verbal and written in order to interact with other European IT teams: FLUENT FRENCH AND ENGLISH MANDATORY

Active listening and support of the site team objectives are imperative

Ability to prioritize tasks appropriately and make sound decisions in pressurized environments and to tight deadlines

Flexibility and capable of adapting to a changing and evolving environment to meet business needs.

TECHNICAL KNOWLEDGE/EXPERIENCE:

Should have at least 3 years experience in an IT Support role

Must have the knowledge and capability to be able to support the local site IT systems or within a very short period of time

Extensive knowledge of the computer environment and the ability to resolve problems or issues to the satisfaction of the customer or user

Knowledge of networking and Lotus Notes

Ability to monitor telephone messages and keyboard support daily, as well as hardware installation and peripheral support as needed

TECHNOLOGIES SUPPORTED:

Microsoft Operating Systems, MAC system OS

Microsoft Office Suite, Outlook, SharePoint, Lotus Notes

Server from IBM, DELL and Sun

Cisco Routers, Switches and WAPs

ERP Systems (SAP, SunSystem)

CRM System

Remote Access of users

Identity Management System

Active Directory

EDI Systems

Software from Adobe and McAfee

CONTRACTORS WITH THEIR OWN COMPANY ARE STRONGLY ENCOURAGED TO APPLY.

TO APPLY FOR THIS POSITION, PLEASE SEND YOUR CURRICLUM VITAE WITH SALARY EXPECTATIONS TO SHIRMA NOEL OR CALL ME DIRECTLY.