Level 2 IT Support

BRIEF OVERVIEW OF THE ROLE:

Become a full member of the IT team and provide level 2 support to clients on technical issues that arise. You will work with the clients to understand business requirements and provide a bridge between the business users and the Solutions team to determine solution fit.

The role involves managing client requests, ensuring that they are maximizing the systems that are used, ensuring that the systems are meeting their business needs, managing any changes or upgrades and managing the vendor support.

YOUR RESPONSIBILITIES:

- Provide Support to clients for locally supported applications in response to Service Centre tickets, Service requests and ad hoc requests, meeting and exceeding established SLA's
- To track and resolve level 2 functional incidents and requests that could not be resolved by the helpdesk
- To support methods and tools for the troubleshooting and researching of problems with a focus on root cause analysis and efficient corrective actions
- Manage the support delivered by vendors under current Service Agreements

REQUIREMENTS:

- BA/BS degree
- 3-5 years relevant experience in BT client support of pharmaceutical manufacturing and quality operations
- Experience in GMP Regulatory Compliance
- Experience with Service Centre

WHY APPLY?

An excellent opportunity to add value to your CV and gain experience with a highly reputable company. You will become a member of an established, proactive and creative IT team.

IF YOU ARE INTERESTED IN FINDING MORE ABOUT THIS RARE OPPORTUNITY PLEASE CONTACT CLAIRE O'DWYER (SEE BELOW)