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Level 1 Support
Eingestellt von Morgan McKinley
Gesuchte Skills: Support, Voip, Network, Wan
Projektbeschreibung
Level 1 Support Engineer - Contract - Dublin
The role is required to be the first level technical support and helpdesk function
The technical scope of the role includes
- An understanding of the workings of a managed MPLS Network
- Familiarity with xDSL, Wireless, Fibre and 3G connectivity
- Logging and escalating faults with upstream providers and vendors
- Familiarity with VoIP services and support of PBX
Key Skills Required:
- A minimum of 2 years' experience within a technical function of CPE vendor or Telco specialising in delivery of CPE based solutions
- Good technical knowledge of IP architecture including networks, services and applications (eg VoIP, )
- CCNA/CompTia Network + Certification a distinct advantage
- Experience in supporting complex telecommunication and CPE based propositions, preferably containing VoIP/FMC centric services with at least one or more large Telco operators.
- Working knowledge of Microsoft Excel, Word, Project and Visio
- 2 + years' experience of working in ISP or networking environments
- Knowledge of LAN, WAN networking technologies
- Able to demonstrate strong customer focused
- Self-motivated and energetic worker
The role is required to be the first level technical support and helpdesk function
The technical scope of the role includes
- An understanding of the workings of a managed MPLS Network
- Familiarity with xDSL, Wireless, Fibre and 3G connectivity
- Logging and escalating faults with upstream providers and vendors
- Familiarity with VoIP services and support of PBX
Key Skills Required:
- A minimum of 2 years' experience within a technical function of CPE vendor or Telco specialising in delivery of CPE based solutions
- Good technical knowledge of IP architecture including networks, services and applications (eg VoIP, )
- CCNA/CompTia Network + Certification a distinct advantage
- Experience in supporting complex telecommunication and CPE based propositions, preferably containing VoIP/FMC centric services with at least one or more large Telco operators.
- Working knowledge of Microsoft Excel, Word, Project and Visio
- 2 + years' experience of working in ISP or networking environments
- Knowledge of LAN, WAN networking technologies
- Able to demonstrate strong customer focused
- Self-motivated and energetic worker
Projektdetails
Geforderte Qualifikationen
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Kategorie:
IT Entwicklung, Sonstiges