Junior IT Help Desk

For our client, a pharmaceutical company in Switzerland, we are looking for a motivated and ambitious:

Junior IT Help Desk

Main tasks:

- Ensuring IT support is provided either onsite, by phone or chat for incidents related to all type of computers, video conferencing & collaboration tools as well as mobile devices
- Investigating, troubleshooting and resolving reported incidents in a timely and efficient manner
- Ensuring services are delivered according agreed service levels in a transparent, reliable and flexible process with a strong customer service focus
- Adhering to the ITIL processes and contributing knowledge to the Knowledge Database
- Act as consultant (give trainings/workshops) in all IT related question Executives may have and manages third party if necessary

QUALIFICATIONS:

- Excellent technical skills for analysing and troubleshooting problems in a complex environment and experience with at least one ticketing tool
- Solid understanding and knowledge of the common operating systems (Windows 7, MAC, etc.), the Microsoft Office suite as well as the complete Google suite and of supporting mobile solutions (IOS Based)
- Capability to provide trainings for end users
- Passion for working in a diverse team
- Strong communication skills, with German and English skills both in speaking and writing, and high customer focused behavior.
- Consultancy skills

NICE TO HAVE:

- Experience in a similar global IT environment
- Training skills

START: 06.06.2016
DURATION: 6 MONTHS + EXTENSION
LOCATION BASEL

Are you interested to work in this challenging position? Alessia Biassoli, Talent Resourcer, is looking forward to receiving your complete profile. Please send an e-mail (see below)