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IT Support - Service Desk Agent
Eingestellt von ITech Consult
Gesuchte Skills: Support, Client, Network, Ip
Projektbeschreibung
REFERENCE #: 5615NC
INDUSTRY: Pharmaceuticals
LOCATION: Basel und Region
START: ASAP
DURATION: TILL 31.12.2015
WORKLOAD: 75 - 80%
KEY RESPONSIBILITIES:
- 1st and 2nd, partially 3rd level IT user support.
- General hard- and software troubleshooting
- Maintenance of IT hard- and software assets.
- User management (off/on-boarding and move)
- Support of audio- and videoconference systems.
- Support of mobile devices and smartphones.
- Hardware staging incl. local hardware asset management
BASIC QUALIFICATIONS:
- Higher education in Information Technology
- Three plus years of information technology experience
- Very good interpersonal skills
- Very good communication skills
- Experienced with Incident and Problem Management and ticketing systems (eg Remedy)
- Good skills of the MS Office Suite, Communication and Collaboration tools like Outlook, Lync
- Basis knowledge about Client-/Server Applications und standard Operation systems like MS Windows, Apple iOS. MS Windows Server
ADDITIONAL SKILLS/PREFERENCES
- Able to work in a complex global environment
- Strong problem solving skills, anticipates and resolves also more complex problems
- Basic skills of network topology and IP address management
PREFERRED SKILLSET:
- Familiar with the Pharma IT Infrastructure, (especially Incident and Problem Management).
- ITIL skills
LANGUAGES REQUIRED:
- Required: English fluent, French basic skills
- German of advantage
INDUSTRY: Pharmaceuticals
LOCATION: Basel und Region
START: ASAP
DURATION: TILL 31.12.2015
WORKLOAD: 75 - 80%
KEY RESPONSIBILITIES:
- 1st and 2nd, partially 3rd level IT user support.
- General hard- and software troubleshooting
- Maintenance of IT hard- and software assets.
- User management (off/on-boarding and move)
- Support of audio- and videoconference systems.
- Support of mobile devices and smartphones.
- Hardware staging incl. local hardware asset management
BASIC QUALIFICATIONS:
- Higher education in Information Technology
- Three plus years of information technology experience
- Very good interpersonal skills
- Very good communication skills
- Experienced with Incident and Problem Management and ticketing systems (eg Remedy)
- Good skills of the MS Office Suite, Communication and Collaboration tools like Outlook, Lync
- Basis knowledge about Client-/Server Applications und standard Operation systems like MS Windows, Apple iOS. MS Windows Server
ADDITIONAL SKILLS/PREFERENCES
- Able to work in a complex global environment
- Strong problem solving skills, anticipates and resolves also more complex problems
- Basic skills of network topology and IP address management
PREFERRED SKILLSET:
- Familiar with the Pharma IT Infrastructure, (especially Incident and Problem Management).
- ITIL skills
LANGUAGES REQUIRED:
- Required: English fluent, French basic skills
- German of advantage
Projektdetails
Geforderte Qualifikationen
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Kategorie:
IT Entwicklung, Sonstiges