HRSS Administrator (Fixed Term Contract - 12 Months)

Thales UK is looking for an Administrator to join the HR Shared Services Team in Crawley on a fixed term contract for 12 months.
The role requires successful candidates to have the ability to communicate confidently with staff at all levels, must be a good team player who is flexible and able to multi task.
Previous Customer Service experience and a high degree of accuracy are essential in this role.

Primary Purpose of the Role:
This is a fantastic opportunity for an individual to join the HR Shared Service Centre (HRSSC) that currently provides HR Transactional and Administrative support to our business.
This is a vital role that will continue to provide efficient, accurate and timely customer service within the HRSSC, that will require and making appropriate use of technology including PSE, telephony systems, electronic records, management systems and the Intranet.
The key focus is to manage all aspects of customer contract and administration/transactions through email, telephone an face-to-face enquiries in accordance with operating protocols and Service Level Agreements (SLA's).

Key Responsibilities and Tasks:
Support the completion of transactional/administrative processes across the full range of HR activities; (Vacancy requisitions, Starters and on-boarding, Employee Life Cycle, Sickness, Leavers, HRIS), ensuring that PSE entry, changes and updates are accurate and timely.

Ensure that all requests that come in to the HRSSC are logged, the correct action taken and customers kept informed

Assist all customers by providing a positive, friendly and professional service, ensuring that all enquiries are dealt with in an efficient and effective manner

Provide management information (MI) reports as required

Work with the HRSSC Manager and HRSSC Team Leader to develop a customer focused administrative/transactional function which reflects an improvement orientated service in line with SLA's and KPI's

Ensure that MI reporting are produced on a range of topics such as sickness absence, turnover etc
Skills:

Essential
Excellent customer services skills

Understanding or willingness to learn fundamentals of the DPA

Strong team player - flexible and adaptable

Excellent verbal and written communication skills

GCSE educated (or equivalent)
Experience:

Essential
Experience of working in a customer focussed environment, ideally working to SLA's

In depth knowledge of transactional processes (preferably gained in a HR environment) to enable interpretation for policy and guidance to customers

Ability to balance demands and priorities

Ability to complete tasks requiring a high degree of attention to detail

Basic level experience of word, excel and outlook

Track record of working to deadlines
Thales UK

Thales UK touches all of our lives, every day. Our expertise in secure network communications safeguards as many as 3.7 billion BACS transactions, worth around £1 trillion, every year. We are a leader in onboard equipment for civil and military aircraft.
What we do
Thales UK: Aerospace

One of the world's only technology providers serving both the civilian and military markets, Thales UK is a key participant in an extensive range of major aircraft programmes. Guiding, protecting, equipping, tracking, controlling - Thales's technology is making fixed and rotary wing aircraft of all types safer and more efficient, all around the world.
Thales UK: Defence

Thales UK provides armed forces with crucial military technology, including sophisticated Command, Control, Communications, Computers, Intelligence, Surveillance, Targeting Acquisition and Reconnaissance (C4ISTAR) systems. The aim: to provide a cohesive, rapid response capability to protect our service personnel and defend national interests.
Thales UK: Security

Thales is acknowledged as a world leader in the design and supply of mission critical systems for promoting the safety and security of people and places. From complex transport systems to powerful encryption technology, and from advanced telecoms solutions through to full flight simulators, Thales is helping make the world a safer, more secure place.
Thales UK: Transport

Transport networks around the world rely on technology and systems expertise from Thales for safety, reliability and optimised capacity. Our main markets in the UK are urban rail, mainline rail and roads, where our solutions include signalling (train control, axle counters, interlockings, train protection and warning systems, services), supervision and control, integrated communications, security and information management.
What we offer you
At Thales we provide
CAREERS
and not only jobs.
We value talent and provide growth paths to all depending on the individual skills and abilities to move up the ladder.
With Thales employing 68,000 employees in 50 countries and 43% of all Thales UK roles being filled via internal movements our mobility policy enables thousands of employees each year to develop their careers at home and abroad, in their existing areas of expertise or by branching out into new fields.
Thales UK Key Facts
Thales UK has earned 79 Queen's Awards for Technology and Export

Thales has invested more than £2bn in the UK within the last 10 years

Thales embodies many famous companies, including Racal, Shorts Missiles, Pilkington

Optronics, Redifon MEL, Thomson Marconi Sonar, Thorn Missile Electronics, Avimo, Helio and others

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