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HR Advisor

Eingestellt von Resource Solutions - Visa

Gesuchte Skills: Support

Projektbeschreibung

JOB TITLE:

People Support Advisor (HR advisor)

JOB PURPOSE:

An excellent opportunity has become available in the HR division at Visa Europe for an experienced HR Advisor with a strong generalist background. The role is based in our Paddington office with occasional travel to our Reading and Basingstoke sites. The People Support Team operates as Visa Europe's first point of contact for employee and line manager queries providing advice and guidance on the full range of Visa Europe's policies and procedures.

KEY ACCOUNTABILITIES:

- Employee and Management Contact Centre - Manage escalations of complex queries from the HR Assistants.
- HR Advisory Services - Provides professional advice and guidance to employees and line managers on the interpretation and application of HR policies and procedures including absence management, performance management, redundancy, flexible working requests and more.
- Case management - Accountable for the management and resolution of informal and formal cases including grievances and disciplinaries. Supports senior team members in the management and resolution of complex cases.
- Project Support - Deliver or support changes and initiatives in the business that impact people.
- Delivery of HR Annual cycle activities.
- Continuous improvement - Identify improvements to process and policy and implement appropriately.
- Supports the team in developing and delivering appropriate HR metrics.
- Acts as mentor to the HR Assistants, coaching and supporting the development of their skills and capability.
- Building strong relationships across both the HR department and the business to deliver a consistent and reliable HR service.

DESIRED SKILL AND EXPERIENCE:

- Holds or is studying towards relevant HR professional qualifications (ie CIPD)
- Previous generalist HR experience at HR Advisor level
- Ability to work in a team environment as well as on own initiative
- Strong communication skills
- Ability to build strong relationships across stakeholders
- Excellent organisational skills
- Strong Microsoft Office skills, in particular, Word & Excel

Visa Europe is a payments technology business owned and operated by member banks and other payment service providers from 37 countries across Europe.

Visa Europe works at the forefront of technology to create the services and infrastructure which enable millions of European consumers, businesses and governments to make electronic payments. Its members are responsible for issuing cards, signing up retailers and deciding cardholder and retailer fees.

Since 2004, Visa Europe has been independent of Visa Inc. and incorporated in the UK, with an exclusive, irrevocable and perpetual licence in Europe. Both companies work in partnership to enable global Visa payments. As a dedicated European payment system Visa Europe is able to respond quickly to the specific market needs of European banks and their customers - cardholders and retailers - and to meet the European Commission's objective to create a true internal market for payments.

Projektdetails

  • Vertragsart:

    Contract

  • Berufserfahrung:

    Keine Angabe

Geforderte Qualifikationen

  • Kategorie:

    Sonstiges

  • Skills:

    support

Resource Solutions - Visa