HP Service Manager - Service Desk - ITIL - Ticketing - Google

HP SERVICE MANAGER - TICKETING - GOOGLE

JOB REQUIREMENT:

- Works in a professional manner at all times and maintains a consistent image of the Global service, through open communication, reliability and high availability, and promotes the values and benefits of the SERVICE DESK ORGANIZATION
- Ensures services are delivered according agreed service levels in a transparent, reliable and flexible process with a strong customer service focus.
- Adheres to ITIL processes.
- Maintains communication links with the end user, keeping them apprised of call status where FCR is not possible.
- Contributes knowledge to the Knowledge DB.

YOUR ROLE:

Acts as Single Point of Contact for the end-users providing customer focused support for requests, (utilizing the given standard tools), including:

- Be owner for the created Changes
- User account adds, changes & deletes
- Hardware & software adds, changes & deletes
- Place Order in the given B2B tools
- Negotiate with external Provider (eg ask for quotation)

COORDINATION:

Coordination of internal and external providers

Coordinates with vendors and third part suppliers (eg Apple, smartphones, etc)

Works with roadmap and new services from global organization impacting the area

In-bound coordination with region/global organization ensuring proper delivery, responses and follow-up

MUST:

Several years of experience with TICKETING SYSTEM AS HP SERVICE MANAGER

Google experience

Good communication skills. Fluency in German and English, both written and spoken

Teamworker,

Flexible