HP Service Manager (HPSM) Specialist

We are currently hiring for HP Service Manager (HPSM) Specialist at Paris, France.

Role: HP Service Manager (HPSM) Specialist

Location: Paris, France

Job Type: Contract

LANGUAGE: SHOULD BE FLUENT IN FRENCH AND IN ENGLISH (SPEAKING/WRITING)

Hands on experience in HP Service Manager.

SKILL SET:

Working experience in Application Maintenance and Production Support environment in a Global Delivery Model

Automotive systems knowledge

TECHNOLOGY AND PROCESS

Advanced know-how in version migration of HP Service Manager

Profound know-how of latest HP Service Manager version

Very good experience of advanced workflow Design, Develop & implementation in HP Service Manager

Advanced skills in Service Manager base system engineering.

Advanced know-how in Service Manager web Services

Advanced knowledge on HP uCMDB and HP Release Control interfaces.

Advanced knowledge of MS SQL & server Cluster and

Advanced knowledge Windows Servers & cluster

Experience in HP SM Developmentbuild customer confidence in teams ability to deliver in order to support high customer satisfaction.

Build repository of team's collective knowledge, seek information and leverage knowledge from other projects in order to drive higher efficiency and effectiveness and preserver organization knowledge.

Must have worked in Application Production Support (Level 1/Level 2) and ability to solve the tickets within the SLA, Ad-hoc Support, Perform Data fixes and System performance analysis.

Should assist in User queries, Incident Management, Problem management and timely Resolution.

Should be able to provide additional application support during periodic upgrades on security patch, Server migrationparticipate in requirements elicitation, validation of architecture, creation and review of design provide pseudo code to the team, assign and review tasks for work product implementation with the objective of attaining highest level of service offerings to customer in own technology domain within the guidelines, policies and norms of Infosys.

Participates in estimation activities and review estimates in order to plan for required budget and resources to successfully execute the project.

Prepare a detailed schedule for a work packet by carefully analysing the effort of dependencies (internal and external) and provide inputs to overall project schedule in order to ensure timely delivery of project.

Provide inputs for technical risk planning with module perspective in order to mitigate the risk and ensure timely delivery of project.

Participate in requirements elicitation process defined in the project management plan to identify requirements gaps/issues (both functional and non-functional) in order to come to deliver design as per customer requirements.

Lead the team for integration/system/performance testing based on integration and system test plans and supports UAT in order ensure defect free code release.

Provide inputs for overall implementation plan, lead deployment of applications/infrastructure, review and guide the team for deployment documents and post production support activities.

ABOUT THE EMPLOYER

The employer is a multi billion dollar global IT Services company which specializes in providing IT services, outsourced research and development, infrastructure outsourcing, business process outsourcing (BPO) and business consulting services to many global Fortune 500 clients across various verticals like financial services, retail, transportation, manufacturing, healthcare services, energy and utilities, technology, telecom and media.

ABOUT US

Avance Consulting Services is a global talent acquisition and executive search company. We work exclusively with some of the most reputed and admired clients across various sectors and geographies.

This is a very urgent role. Apply NOW with your updated resume in Word format. All selected profiles will be contacted within 1 day of application receipt.