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HP Service Manager Developer
Eingestellt von INFO-TECH
Gesuchte Skills: Support, Client, Oracle
Projektbeschreibung
For our client's Service Management Process Renovation Program, we are looking for a: HP SERVICE MANAGER DEVELOPER
to perform development and configuration of business requirements in HP Service Manager, under the direction of the Service Manager Technical Architect.
Responsibilities will include:
- Development and configuration of business requirements to defined quality standards
- Creation of development packages and handover documentation to allow Operations to effectively promote the code to production
- 3rd level support for the following Service Center/Manager technical components: Knowledge Management, Master Data Interface, Automated Request Creation, Get IT, Connect IT, TEC (Omnibus, Omi) and Oracle
- 3rd level technical hyper-care and support for each Service Manager module post go-live
- Resolution of Incidents or Change Requests where code changes are required
- Execution of custom and vendor application and software releases and upgrades
Candidates applying for this role will be expected to be able to demonstrate the following:
- A minimum of 3 years of experience in a Service Center or Service Manager developer role, preferably in a large and/or international organisation
- Recent experience of development of the Incident and Problem or Change Management modules of HP Service Center/Service Manager
- Good understanding of ITIL
THIS IS A CONTRACT POSITION WITH AN INTERNATIONAL CLIENT TO THE END OF 2013 IN THE FIRST INSTANCE. THE CLIENT IS LOCATED MINUTES FROM LAKE GENEVA, CLOSE TO LAUSANNE. INFO-TECH WILL PROVIDE ADVICE AND SUPPORT THROUGH YOUR RELOCATION IF YOU ARE WORKING IN SWITZERLAND FOR THE FIRST TIME.
to perform development and configuration of business requirements in HP Service Manager, under the direction of the Service Manager Technical Architect.
Responsibilities will include:
- Development and configuration of business requirements to defined quality standards
- Creation of development packages and handover documentation to allow Operations to effectively promote the code to production
- 3rd level support for the following Service Center/Manager technical components: Knowledge Management, Master Data Interface, Automated Request Creation, Get IT, Connect IT, TEC (Omnibus, Omi) and Oracle
- 3rd level technical hyper-care and support for each Service Manager module post go-live
- Resolution of Incidents or Change Requests where code changes are required
- Execution of custom and vendor application and software releases and upgrades
Candidates applying for this role will be expected to be able to demonstrate the following:
- A minimum of 3 years of experience in a Service Center or Service Manager developer role, preferably in a large and/or international organisation
- Recent experience of development of the Incident and Problem or Change Management modules of HP Service Center/Service Manager
- Good understanding of ITIL
THIS IS A CONTRACT POSITION WITH AN INTERNATIONAL CLIENT TO THE END OF 2013 IN THE FIRST INSTANCE. THE CLIENT IS LOCATED MINUTES FROM LAKE GENEVA, CLOSE TO LAUSANNE. INFO-TECH WILL PROVIDE ADVICE AND SUPPORT THROUGH YOUR RELOCATION IF YOU ARE WORKING IN SWITZERLAND FOR THE FIRST TIME.
Projektdetails
Geforderte Qualifikationen
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Kategorie:
IT Entwicklung, Sonstiges