Help Desk Technician

A+ HELP DESK TECH PHOENIX, AZ CONTRACT OPPORTUNITY

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We are seeking an A+ Help Desk Technician for an excellent contract opportunity lasting 3months +. The ideal Technician will provide in-person, onsite client support and maintains, analyzes, troubleshoots, and repairs computer systems, hardware and computer peripherals.

OVERVIEW:

- Interacts and communicates directly with high level client personnel.
- Refreshes computers from XP (and similar) to Windows 7 operating systems.
- Supports and maintains user account information including rights, security and systems groups.
- Tests configured systems for appropriate functioning and troubleshoots for any errors found.
- Completes all required documentation of installation including a quality assurance sheet to ensure accurate billing with respect to warranty contract, proper processing of defective products and timely vendor returns and reimbursements.
- Follows customer personal computer system hardware and software specifications based on the configuration services being performed and the instructions supplied
- Troubleshoots malfunctioning units using efficient problem solving techniques and departmental procedures.
- Trains employees, identifies, analyzes, and repairs product failures, orders and replaces parts as needed.
- Determines and recommends which products or services best fit the customers' needs.
- Works with Lead Technicians on difficult to solve problems or configurations.
- Schedules and confirms own appointments and communicates directly with end users.
- Researches hardware and software literature to keep abreast on new product/service developments and announcements.

REQUIRED SKILLS:

- Current A+ certification required
- Requires 2 - 3 years' directly relevant experience in hardware and software support and break-fix
- Peripheral break-fix support very valuable
- Experience supporting Dell hardware products very valuable in this role
- Strong customer service skills both in person and in providing support over the phone

8am 5pm work schedule subject to change.

*CompuCom supports Employment Equity and Diversity* CompuCom, the leading IT outsourcing specialist, delivers IT your way. Our clients like working with us because they know that, with CompuCom, it's all about you. Our unique ITSM strategy blends your data center, network, voice, and end user computing environments in an innovative fashion. This radically simplifies your IT, allowing you to focus on growing your business and serving your customers. We are highly regarded by worldwide and regional organizations alike for our pragmatic approach, best practices, and highly skilled workforce. This balance provides the perfect alternative to address the evolving challenges facing you, today and in the future. More than a trusted advisor, CompuCom is your trusted doer.