Help Desk Support Technician

SERVICE DESK ASSOCIATE DALLAS, TX 6 MONTH CONTRACT

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Currently we re seeking a Service Desk resource to contribute to a large scale Outlook migration PST files, archiving, etc. Help Desk/Service Desk experience required. CANDIDATES MUST BE AVAILABLE TO START ASAP.

JOB DESCRIPTION:

- Provides support to end users on a variety of issues.
- Identifies, researches, and resolves technical problems.
- Responds to telephone calls, email and personnel requests for technical support.
- Documents, tracks and monitors the problem to ensure a timely resolution.
- May require an associate's degree in a related area and entry level to 3 years of experience in the field or in a related area.
- Knowledge of commonly-used concepts, practices, and procedures within a particular field.
- Relies on instructions and pre-established guidelines to perform the functions of the job.
- May involve use of problem management databases and help desk system.
- Works under immediate supervision.

QUALIFICATIONS:

- MUST have Outlook experience
- MUST have Service Desk experience
- Previous migration experience a plus

*CompuCom supports Employment Equity and Diversity* Dallas-based CompuCom Systems, Inc. is a leading provider of end user enablement, service experience management, and cloud technology services to Fortune 1000 companies. CompuCom partners with enterprises to develop smarter ways they can work, grow, and produce value for their business. Founded in 1987, privately held CompuCom has approximately 11,500 associates and supports more than 4 million end users in North America. For more information, visit the website.