Help Desk Support Technician

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We are seeking a HELP DESK SUPPORT TECHNICIAN with Point of Sale (POS) support experience to work for the worlds top corporations and high visibility brands. Contact us right away to find out why CompuCom is the employer of choice for contractors.

QUALIFICATIONS:

- Acting as a first point of contact within the Enterprise Help Desk (EHD) for information systems user problems.
- Responds to routine hardware/software problems and/or questions related to Point of Sale (POS) and End-User Support (EUS), including field LAN/WAN (local area network/wide area network) offices and roasting plants globally.
- Assists in identifying trends in continuing hardware, software or systems problems.
- Documents user problems, resolution, and new solutions for future reference using EHD tools and resources.
- Maintains regular and consistent attendance and punctuality.
- Performs first-level core troubleshooting on hardware/software systems problems; answers questions, provides technical solutions, and follows up to assist users in solving their information systems problems in a continuous user-support environment.
- Refers user problems to EHD Management, senior analysts or other support groups within Information Technology as necessary when additional assistance is required for resolution.

REQUIREMENTS:

Help desk or customer support environment supporting various hardware, software and personal computer tools: 1 year.

Problem management and knowledge base tools: 1 year.

Retail Point of Sale systems and or computing systems: 1 year.

Ability to communicate clearly and concisely, both orally and in writing.

Ability to handle multiple tasks.

Ability to work in a fast-paced and changing environment.

Ability to work as part of a team.

Ability to deliver customer service to users with various levels of computer knowledge.

Ability to work with users of various levels of computer knowledge.

Strong technical aptitude and troubleshooting skills.

*CompuCom supports Employment Equity and Diversity* CompuCom, the leading IT outsourcing specialist, delivers IT your way. Our clients like working with us because they know that, with CompuCom, its all about you. Our unique ITSM strategy blends your data center, network, voice, and end user computing environments in an innovative fashion. This radically simplifies your IT, allowing you to focus on growing your business and serving your customers. We are highly regarded by worldwide and regional organizations alike for our pragmatic approach, best practices, and highly skilled workforce. This balance provides the perfect alternative to address the evolving challenges facing you, today and in the future. More than a trusted advisor, CompuCom is your trusted doer. To learn more, visit our website.