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Help Desk Support Technician
Eingestellt von CompuCom
Gesuchte Skills: Support
Projektbeschreibung
OVERVIEW
- Provides support to end users on a variety of issues.
- Identifies, researches, and resolves technical problems.
- Responds to telephone calls, email and personnel requests for technical support.
- Activities include recognition, research, isolation, resolution, and follow-up.
- Performs general maintenance tasks and resolves less complex problems immediately, while more complex issues are identified to a higher level of support.
- May involve use of problem management databases and help desk system.
- Relies on experience and judgment to plan and accomplish goals.
- May lead and direct the work of others.
- Typically reports to a supervisor or manager.
QUALIFICATIONS
- Must have 3-4 years of experience supporting: Windows 7 OS environment, Office and Outlook 2003, and 2010
- Experience supporting Bloomberg equipment (keyboard, terminal, etc.) preferred
- Experience using and demonstrate knowledged of SCCM and AppSense
- Experience using TrackIT ticketing system and support of Sophos Antivirus software a plus
- Strong customer service and interpersonal skills required
- A wide degree of creativity and latitude expected
- May require an associate's degree in a related area
*CompuCom supports Employment Equity and Diversity*
INDO
Projektdetails
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Einsatzort:
New York, Vereinigte Staaten
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Projektbeginn:
asap
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Projektdauer:
Keine Angabe
- Vertragsart:
-
Berufserfahrung:
Keine Angabe
Geforderte Qualifikationen
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Kategorie:
Sonstiges