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Help Desk Support
Eingestellt von Paribus Global Limited
Gesuchte Skills: Support
Projektbeschreibung
HELP DESK SUPPORT
The dealer support technician within the infra team will work in a team of 7 people serving infra market. He/she will share with the other team members the responsibility to handle incoming issues via phone or mail.
TASKS
- Resolve incoming problems that are called in from the user via the customer Service Desk, in close cooperation with the user at site and answer how-to questions from the user so that the user is able to continue his/her tasks.
- Do the setup and the maintenance of the hardware and the applications that are used by the involved customers
- Support in projects and requests for which the customer asks assistance and advice.
- Assist in increasing the efficiency and quality of the work within Local IT Support internally, in order to work cost efficient
- Working hours on weekdays between 07h00-19h00 including Saturday mornings.
The dealer support technician within the infra team will work in a team of 7 people serving infra market. He/she will share with the other team members the responsibility to handle incoming issues via phone or mail.
TASKS
- Resolve incoming problems that are called in from the user via the customer Service Desk, in close cooperation with the user at site and answer how-to questions from the user so that the user is able to continue his/her tasks.
- Do the setup and the maintenance of the hardware and the applications that are used by the involved customers
- Support in projects and requests for which the customer asks assistance and advice.
- Assist in increasing the efficiency and quality of the work within Local IT Support internally, in order to work cost efficient
- Working hours on weekdays between 07h00-19h00 including Saturday mornings.
Projektdetails
Geforderte Qualifikationen
-
Kategorie:
Sonstiges