Help Desk Support

Client: Fortune 200 Company
Duration: Open-Ended Contract
Hours: Monday-Friday (Shifts can be 6am-3pm or 7am-4pm)
Pay: $11/hr

Job Description:
Experience Level: (1 - 2 years). Provides support to end users on a variety of issues. Identifies, researches, and resolves technical problems. Responds to telephone calls, email and personnel requests for technical support. Documents, tracks and monitors the problem to ensure a timely resolution. May require no previous experience in the field. Has knowledge of commonly-used concepts, practices, and procedures within a particular field. Relies on instructions and pre-established guidelines to perform the functions of the job. Works under immediate supervision. Primary job functions do not typically require exercising independent judgment. Agents have an expected resolution rate between 40% - 60%. Average expected time on task between 4 to 10 minutes. May be responsible for 2 to 5 accounts. Typically reports to a supervisor or manager.

Level I
Key to success - strong education background (completed Assoc/Bachelors in IT related field or other IT certifications) and/or strong customer service background preferably in a call center environment but will consider other CS experience. Also looking for candidates with stable work history. Must have experience with MS Office Products listed in Resume as part of their technical experience. Must be able to perform Basic Network troubleshooting.