Help Desk Specialist Job

HELP DESK SPECIALIST needed for a contract opportunity with Yoh's client located in Melbourne, Florida

THE BIG PICTURE - TOP SKILLS YOU SHOULD POSSESS:

- Telephone technical support of Desktops, Laptops, printers and LAN/WAN
- Microsoft Operating Systems (Win NT/2000/XP)
- Incident tracking software-such as Remedy, Track-IT

WHAT YOU'LL BE DOING:

- Provide telephone support for an IT environment.
- Provide customers with telephone support by resolving issues, prioritizing issues, and escalating as needed.
- Assist customers with desktop operating systems, Email, MS Office, PC hardware, and Remote Access.

WHAT YOU NEED TO BRING TO THE TABLE:

- High School diploma or equivalent experience and a one to three (1 - 3+) years related technical experience.
- Two (2+) years of experience providing telephone and remote technical support troubleshooting hardware and software including PCs, laptops, printers and LAN/WAN
- Experience with Microsoft Operating Systems (Win NT, Win2000, and XP) and Microsoft Office products
- At least one (1) year of experience using incident tracking software such as Remedy, Track-IT, HEAT, etc.
- At least one (1) year of experience in a high call volume environment (30+ calls per day at the minimum)
- Be able to determine the resolution best suited for each situation
- Experience with Microsoft Operating Systems (Win NT, Win2000, and XP) and Microsoft Office products
- Active Directory experience (a plus)
- Candidate must have a good balance between customer service, technical skills, have a positive attitude and be willing to learn.

BONUS POINTS! OTHERWISE KNOWN AS PREFERRED QUALIFICATIONS:

- A+ and Network + MCSE, MCP
- Experienced in Microsoft Windows desktop troubleshooting.
- Experience in Lotus Notes a plus
- Active Directory is a big plus
- Experience in Crystal Reports and Remedy Analytics a plus
- Holds or is working toward Microsoft Certification
- PDA support experience (preferred)
- Typing skills of 50-60 WPM (preferred)

GET HIRED, APPLY NOW!

Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer, M/F/D/V.

J2W: INFOTECH

Tax Term: CON_W2J2WENTENG

Ref:

Enterprise: IT & Telecom