Help Desk Specialist Job

HELP DESK SPECIALIST needed for a CONTRACT opportunity with Yoh's client located in San Diego, CA.

TOP SKILLS YOU SHOULD POSSESS:

- Help Desk Experience
- Windows 7
- Strong Customer Service Skills

WHAT YOU'LL BE DOING:

- Provide exemplary customer service to all employees, Affiliated Entities and Customers. Document all calls received in call-tracking, escalating appropriately while meeting 1st Call Resolution SLA of 80%.
- Provide phone support to 3000+ users on day-to-day issues involving MS Office functions, Windows2000/XP, Virus/Spy ware, and standard applications for a user base covering multiple facilities.
- Follow-up and escalate open incidents as requested, demonstrate the understanding of TCP/IP and the effect of various PC configurations on an Active Directory network.
- Serve as an escalation point for production issues.
- Assist with Employee New Hire Setups/Termination.
- Demonstrate the ability to work in a 24/7 environment to effectively deliver support to end users, other departments and support enterprise activities as required.
- Perform miscellaneous job-related duties as assigned. Demonstrate the ability to utilize computer operation systems utilities.
- Demonstrate the ability to document work in progress, emphasizing strong troubleshooting, customer service, communication, and organizational skills.
- Must be PC literate and be able to support Microsoft Office 2K/2003.
- Provide communication on all escalated issues to management and documenting progress of assigned incidents.

WHAT YOU NEED TO BRING TO THE TABLE:

- One (1) plus years of experience in a similar role required.
- Experience with MS Windows 7 required.
- Basic knowledge of MS Office.
- Basic knowledge of PC Hardware and peripheral equipment.
- Must be very customer service focused and motivated.
- Strong analytical and problem solving skills.
- Good interpersonal skills with the ability to collaborate effectively on team projects.
- Team player; motivated, enthusiastic self-starter.

GET HIRED, APPLY NOW!

RECRUITER: MATTHEW LILLESTOL

Yoh, a DayTHIS ADDRESS IS EXCLUSIVELY FOR INDIVIDUALS WITH DISABILITIES REQUESTING APPLICATION ASSISTANCE.

J2W: INFOTECH

TAX TERM: CON_W2J2WBRSDIEGO

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Branch: IT & Telecom