Help Desk II

Yoh has a contract opportunity for a HELP DESK II to join our client in Raleigh, NC.

JOB RESPONSIBILITIES:

- Provide day-to-day IT desktop support for internal customers (employees and contractors).
- Single point of customer resolution for all desktop technology devices including desktops, laptops, cell phone, Blackberry, printing, Wireless networking, etc.
- Provide technical support for remote access with hardware devices.
- Coordinate technical activities related to updating customer devices to assure security and compliance management.
- Lead campus-wide projects related to campus support and IT initiatives through research, testing, project development and rollout plans.
- Drive IT Services process improvements.
- Participate in creating and delivering end-user documentation and training.
- Work to reduce hardware and software deployment times and to automate campus-wide deployment processes.

JOB QUALIFICATIONS:

- Three to five (3-5) years of experience in role.
- Bachelor's degree in Engineering or IT preferred.

DISCOVER ALL THAT'S POSSIBLE WITH YOH. APPLY NOW.

RECRUITER: Jermaine Brown

Yoh is a professional staffing provider with over 70 years of experience in the short and long-term staffing services industry; visit our website to learn more about our company.

Yoh, a Day and Zimmermann company, is an Equal Opportunity Employer, M/F/D/V.

J2W: INFOTECH

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Enterprise: IT & Telecom