Help Desk Coordinator (SQL/Plsql, Oracle) 6 Months Contract

Help Desk Coordinator (SQL/PLSQL, Oracle)

KNEIP is a dynamic, growing company offering challenges and a great working environment. Our people get more than a job, they get a career. Through personalised development programmes, our team members will achieve their professional and personal goals.

With offices in Belgium, France, Germany, Luxembourg, Switzerland and the UK, KNEIP serves more than 420 global fund management companies. Through the provision of top tier services and software, we help our clients meet their regulatory reporting obligations, while enabling them to provide consistent and accurate fund data and documents to their regulators, clients and data vendors.

If this sounds like something you want to be part of, talk to us.

Currently, we're looking for somebody to join us in our Client Development team as:

Help Desk Coordinator (SQL/PLSQL, Oracle) (m/f) - Based in Brussels
6 months Fixed-Term contract

As Help Desk Coordinator you will have to handle client's requests through our ticketing system. Day to day you will have to analyse client's requests, find the appropriate solution and take a part to the layout enhancement.

Your challenge
-You will participate in layout developments
-You will manage and solve all clients requests
-You will collaborate with the second helpdesk level for the complex client requests
-You will analyse, optimise and make improvements to existing SQL processes
-You will create ad hoc documentation on funds or software specificities
-You will meet deadlines by granting qualitative results
-You will actively take part of technical problems solving
-You will take part to short projects

Who you are
You have the following characteristics, knowledge, skills to do the job at a high level of accomplishment:

-You have a Bachelor Degree or an equivalent diploma in IT
-2-3 years' experience is a valuable asset
-You speak French and have a good command of English
-You have good knowledge of SQL/PLSQL
-You have basic knowledge of Oracle
-You have knowledge of Leaflet and MS Office
-You are a polyvalent, client-oriented person with good communication skills
-You are curious, open to changes and to new technologies
-You have a methodical and responsible approach to your work
-You can work autonomously as well as in team

You get
As a member of the KNEIP team you will be working in a dynamic, multi-lingual and multi-cultural environment. We offer you an attractive salary package and a number of benefits. We attach great importance to the personal fulfilment and professional development of our employees.

About KNEIP
With over 240 multi-lingual employees across 6 locations, KNEIP is a leading service and software provider to the global investment fund industry. We work with fund managers and administrators around the world to aggregate, format, and disseminate their fund data and reporting documents. Throughout this entire process, we control, report, and actively follow up on their quality and accuracy.
We offer data management, reporting, and dissemination solutions that enable our clients to free up their time and resources, so they can concentrate on their core business. We help our clients provide consistent and accurate fund data & documents to their distributors and meet their regulatory reporting obligations.

Contact us
If you wish to join our team, please click on the button and send your letter of application and Curriculum Vitae from there.

Help Desk Coordinator (SQL/PLSQL, Oracle)