Help Desk Associate Job

HELP DESK ASSOCIATE needed for a CONTRACT opportunity with Yoh's client located in Mahwah, NJ.

THE BIG PICTURE - TOP SKILLS YOU SHOULD POSSESS:

- WAN/LAN networks, routing fundamentals, knowledge of transmission principles
- Basic understanding of Open Systems
- WAN Technologies

WHAT YOU'LL BE DOING:

- Monitors and responds to events on network and Servers; troubleshoots and resolves network and server incidents.
- Responds to incoming calls from Information Services (I.S.) Help Desk representatives and supports teams to assist with resolving incidents and events.
- Takes actions to stabilize or failover network or application to normalize the conditions.
- Supports daily operational procedures to maintain 24x7 environment service levels.
- Interprets computer generated messages, determines appropriate actions, and follows standard procedures.
- Delivers internal and external customer support and interacts with vendors to resolve issues.

WHAT YOU NEED TO BRING TO THE TABLE:

- Basic understanding of WAN/LAN networks, routing fundamentals, knowledge of transmission principles, the ability to diagnose and troubleshoot issues with Switches and Routers.
- BGP, OSPF, CDP, QOS, HSRP, CDP, IPsec, Arp, STP
- TCP/IP, UDP, Telnet, SNMP, SMTP, Traceroute, FTP, DNS
- Switches, Cisco Routers, Modems, CSU/DSU, Symbol APs'
- Frame Relay, MPLS, ATM, ISDN, GPRS, CDMA, Ethernet, 802.11, PPP,VPN
- DS0, DS1, T1, E1, OC-#, RJ-11, Optical Fiber, OSI Model
- Basic understanding of Open Systems including Windows systems, Linux, Unix and AS400 systems; OS system characteristics and basic features
- Remote access of systems: RDP or and any remote access program
- SSH, Telnet to systems
- Basic troubleshooting
- Start and Stop services or instances on systems
- Interconnectivity of the systems

BONUS POINTS! OTHERWISE KNOWN AS PREFERRED QUALIFICATIONS:

- WAN Technologies
- Previous experience as a Helpdesk Technician or providing phone support
- Cisco Certified Network Associate (CCNA) certification

GET HIRED, APPLY NOW!

RECRUITER: Evan Leonard

Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer, M/F/D/V.

J2W: INFOTECH

Tax Term: CON_W2J2WNWIT

Ref:

Enterprise: IT & Telecom