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Help Desk Associate
Eingestellt von Yoh
Gesuchte Skills: Support, Engineering
Projektbeschreibung
POSSESSION OF A DOD SECRET CLEARANCE IS REQUIRED AS A CONDITION FOR EMPLOYMENT.
JOB OVERVIEW:
- Under the supervision of the Project Manager, serve as the Help Desk Technician
- Provide personal telephone and walk-in technical support to users
- Respond to end-user software and hardware trouble calls and adhere to the prioritization schedule as prescribed by the government.
- Assist in diagnosing and correcting system problems and repairing equipment.
- Produce service request/problems incident reports
- Initiate follow-up to ensure timely disposition and close-out
- Maintain service logs to record the number of repairs and service calls utilizing the Help Desk system.
- Develop, update, and revise user guides as necessary and as directed.
- Maintain an equipment checkout database as required
- Assist to provide support for printers, scanners, Personal Desk Assistants, (PDAs), Smartboards, Projectors, Elmo's, DVD players, Video recorders, and other classroom technology devices
JOB QUALIFICATIONS:
- Associates Degree in Engineering, Computer Science, Telecommunications or related field
- Minimum three (3) years experience in manning hotlines or Help Desks in an automated, multi-use, PC-based office environment
- Three to five (3-5) Administrative Experience
- Experience entering tickets/requests for a Help Desk
- Courteous, professional demeanor while maintaining a positive attitude with customers.
DISCOVER ALL THAT\'S POSSIBLE WITH YOH. APPLY NOW.
RECRUITER: Melissa Shaughnessy
Yoh is a professional staffing provider with over 70 years of experience in the short- and long-term staffing services industry; visit our website to learn both about our company and about our leading workforce solutions.
Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer, M/F/D/V.
Tax Term: CON_W2
J2W: INFOTECH
MONJOBJ2WENTENG
Ref:
SFSF: INFOTECH
Projektdetails
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Einsatzort:
New London, Vereinigte Staaten
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Projektbeginn:
asap
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Projektdauer:
(1) month
- Vertragsart:
-
Berufserfahrung:
Keine Angabe
Geforderte Qualifikationen
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Kategorie:
Ingenieurwesen/Technik, Sonstiges