Health and Wellness Project Coordinator

Description

Job Title: HealthWorks Associate

Scope:

The HWPI Consulting and Client Support Associate position serves in a customer facing capacity/role to support sales and account management in meeting the Workforce Health needs of customers, brokers, and consultants and is responsible for increasing enrollment, member satisfaction and retention. This role will be responsible for supporting the coordination and onboarding of our services to help employer workforce populations improve their health and wellness and better manage chronic conditions. Improving health and workforce productivity is at the core of our value proposition. The purpose of this position reflects the importance of supporting the messages, tools and offerings to position us to better tell its value story to current and prospective employer customers.

Duties:

The position includes development of proposals, client support during implementation, development and maintenance of service level agreements.

Associates support consultants in developing relationships with business partners (both internal and external).

Partner and support HWPI Customer and Client Support Consultant to build strong relationships with Account Management teams and employer customers

Uses workforce health knowledge, philosophy, tools and resources in order to adhere to all business processes and procedures

Responsible for creating and managing customer operating plans within HW timelines and processes (eg, product guardrails)

Assists with developing and coordinating collateral documents. (Customer communications in coordination with marketing, legal, etc).

Addresses customer needs by looking at all variables and making decisions based on urgency of specific cases, given time demands, and key priorities.

Recognizes when the situation demands quick and immediate action and makes decisions quickly.

Uses knowledge and expertise in order to make informed decisions.

Top Daily Responsibilities:

1. Support HealthWorks consultants in developing and supporting relationships with business partners (both internal and external)

2. Participates in the analysis of customers' business processes and functional requirements and in the preparation of workforce health program communication and implementation, identifies onboarding requirements for customer implementations and/or works collaboratively with Consultant on non-standard implementations.

May participate in workflows, process diagrams and gap analysis development

3. In conjunction with the HW Consultant, Associate identifies onboarding requirements for customer implementations

4. Manage and coordinate sold HealthWorks programs that include onsite health screenings and classes, walking program, marketing and communications, rewards and incentives, access to online health programs and reports that assess the participation and success of programs.

5. Assists in the development and management of program proposals, recommendations, implementation plans, communication packages, performance measurement tools, and training materials related to the assigned project.