German Customer Service Advisor - Shift Work

Role: Customer Service Rep (German speaker)
Location: Edinburgh
Salary: £15,100 per annum with bonus scheme
Flexibility: Sykes is open to discussing flexible work options at interview and in post, pending client commitments, including part-time

Sykes is currently seeking bilingual German/English speaking candidates for Customer Service Representative roles in their Edinburgh office on a flexible basis. Providing a professional and essential customer service to Sykes' clients, you will be fluent in both German and English (with additional languages also beneficial).

Role Responsibilities

As a Customer Service Representative, you will:

Support customer issues and advise the best course of action or solution
Respond to all customer enquiries in a timely and efficient manner
Develop a working knowledge of Sykes' products and services
Be responsible for logging all calls and completing your administrative duties

Candidate Experience

You will have the following skills and experience:

Fluent German and English speaker
Previous customer service experience or a desire to help people
Good organisational skills
Clear communication skills, especially over the phone

Training and Benefits

As part of their internal training, Sykes also runs a course provided by the Learning and Development team to help develop your skills in becoming future team leaders to help your progress through the company. Boasting strong internal team progression and working for the 2014 Contact Centre Manager of the Year, working with Sykes can be the start of a whole career.

In addition, company benefits include:

Company pension scheme
Life assurance
Costco membership
Dynamic Earth free pass