GCS Mol Labs Support & Training Specialist (m/f/d)

REFERENCE NUMBER:

680533/1

MY DUTIES:

- Follows established Global Customer Support (GCS) Quality System procedures as well as Business Area Quality System procedures in the execution of work
- Provides on market support by responding to requests for second level support independently with occasional guidance from senior member of team
- Provides on-call support on a rotational basis
- On-site support for local and regional service and training activities on demand
- Applies diverse knowledge and experience of hardware repair, troubleshooting and servicing principles, and practices
- Supports service requirements on development projects and creates/updates service documentation for internal/external training prior to Launch Decision and throughout the products lifecycle
- Utilizes project management fundamentals to ensure assigned projects and respective deliverables are completed on time and on quality
- Other duties as assigned by management

MY QUALIFICATIONS:

- Academic (Fachhochschule or University) degree or similar education in clinical biochemistry and/or biology
- Well-founded support experience within the medical device / diagnostics industry
- Initial experience with Molecular Diagnostic systems
- Support oriented, experience of providing a high standard of customer service and problem solving
- First hands-on Trainer experience, didactic competencies
- Strong analytical skills and intercultural sensitivity
- Fluent in English, German is an advantageous

MY BENEFITS:

- Great development opportunities
- International medical device company

ABOUT HAYS:

With over 15 years of experience in the pharmaceutical and chemical industry as well as in biotechnology and medical engineering, we know the key contacts at companies that are recruiting for challenging jobs with real potential. The current high demand for staff has opened up exciting opportunities for dedicated experts who want to develop professionally and to further their careers. As recruitment specialists with an international network of contacts, we can offer you decisive advantages – completely free of charge. Register with us and reap the benefits of interesting job offers that match your skills and experience.

MY CONTACT AT HAYS:

My contact person
Laura Feig

Reference number
680533/1

Contact
E-Mail: [email protected]