Engineering Tech Cert Support (m/f/d)

REFERENCE NUMBER:

571797/1

MY DUTIES:

- Responsible for Incident Management for Unreal Engine
- Summarize tickets and forward them correspondingly
- Monitor day-to-day queue using Salesforce as case management tool ensuring all requests and submitted waivers are acknowledged and reviewed
- Check the validity of submitted waiver based on the process in place
- Ensure that all games submitted meet the Stadia technical requirements
- Document the submitted waiver containing important and necessary information that will be used for approval decisions
- Submit and log requests for approval and ensure that all submitted requests are monitored
- Consistently follow up VPs and Directors on their pending approval and ensure to gather all business justification from them for all decisions
- Provide detailed updates to different parties including partners/developers, VP for Engineering and Directors
- Execute testing and script analysis as needed
- Serve as STR SME providing clarification to partners regarding STR questions

MY QUALIFICATIONS:

- Background and good level of understanding on gaming platform
- Able to understand technical requirements
- Customer Support experience is beneficial
- Experience in Engineering Technical Support, Google G Suite, Linux Operating System and unreal Engine
- Knowledge of Workplace Technology Solutions
- Excellent communication skills (written and verbal)
- Primary skill: Engineering Technical Support

MY BENEFITS:

- Support throughout the entire application process

ABOUT HAYS:

IT specialists hold all the cards: for its customers in industry and the public sector, Hays is looking for motivated employees who like looking at the bigger picture and growing with new challenges. We make sure that you benefit from our many years of experience in IT recruitment and will find you the right role to suit your skills and interests – all completely free of charge to you. Register with us and reap the benefits of job offers that are both interesting and relevant to your skills and experience.