Ehealth Help Desk Customer Support Officer

In order to meet the growing demand of our Tier 1 client's customer base, we are currently seeking a dynamic and enthusiastic individual to join their E-Health service assurance team. As a member of this team, you will provide Level 1/Level 2 support to customers using our clinical and primary care applications, and will apply the highest levels of customer service through communication and working to a point of resolution. The successful applicant will be required to demonstrate troubleshooting skills, a strong customer focus and the ability to take initiative to learn on the job

In this role, you will:

- Provide Level 1/Level 2 support
- Determine all customer faults and product details
- Accurately log information into the helpdesk management system
- Answer inbound/make outbound support requests
- Ensure all unresolved support requests are escalated in a timely fashion

To be successful, you MUST have:

- A MINIMUM of 2 years' experience providing Level 1/Level 2 support for healthcare systems
- Strong analytical and problems solving skills
- Outstanding verbal and written communication skills
- A proven ability to work effectively within a team environment
- Health IT industry qualifications are desirable

Don't miss this exciting new opportunity - APPLY TODAY!