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DSA Operator
Eingestellt von Base 3
Gesuchte Skills: Support
Projektbeschreibung
DSA operator
As a member of the team, your main responsibilities will include:
>Customer Support:
- phone and e-mail contact with end users
- face-to-face assistance to users
- follow-up end-to-end progress of tickets/requests
- guidance of users in end-to-end processes
- escalate to 2nd and 3rd levels when required
- maintenance of LAM related Insight page/Pulse community
>Logical Access Management services
>JML requests:
- User access rights management on multiple platforms
- Quality checks
- Monitoring (uncorrelated accounts)
- Provisioning
>Additional Access requesting (DSA tool)
>Escalations and problem management (CANs and ESD tickets)
>External participants management
>Monitoring - early and late shifts
As a member of the team, your main responsibilities will include:
>Customer Support:
- phone and e-mail contact with end users
- face-to-face assistance to users
- follow-up end-to-end progress of tickets/requests
- guidance of users in end-to-end processes
- escalate to 2nd and 3rd levels when required
- maintenance of LAM related Insight page/Pulse community
>Logical Access Management services
>JML requests:
- User access rights management on multiple platforms
- Quality checks
- Monitoring (uncorrelated accounts)
- Provisioning
>Additional Access requesting (DSA tool)
>Escalations and problem management (CANs and ESD tickets)
>External participants management
>Monitoring - early and late shifts
Projektdetails
Geforderte Qualifikationen
-
Kategorie:
Sonstiges