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DSA Operator
Eingestellt von Base 3
Gesuchte Skills: Support
Projektbeschreibung
DSA Operator
DSA is part of IT, more particularly of the CSD team (Cyber Security Delivery team)
ROLE:
As a member of the team, your main responsibilities will include:
- Customer Support:
-phone and e-mail contact with end users
-face-to-face assistance to users
-follow-up end-to-end progress of tickets/requests
-guidance of users in end-to-end processes
-escalate to 2nd and 3rd levels when required
-maintenance of LAM related Insight page/Pulse community
- Logical Access Management services
- JML requests:
User access rights management on multiple platforms
Quality checks
Monitoring (uncorrelated accounts)
Provisioning
-Additional Access requesting (DSA tool)
-Escalations and problem management (CANs and ESD tickets)
-External participants management
-Monitoring - early and late shifts
DSA is part of IT, more particularly of the CSD team (Cyber Security Delivery team)
ROLE:
As a member of the team, your main responsibilities will include:
- Customer Support:
-phone and e-mail contact with end users
-face-to-face assistance to users
-follow-up end-to-end progress of tickets/requests
-guidance of users in end-to-end processes
-escalate to 2nd and 3rd levels when required
-maintenance of LAM related Insight page/Pulse community
- Logical Access Management services
- JML requests:
User access rights management on multiple platforms
Quality checks
Monitoring (uncorrelated accounts)
Provisioning
-Additional Access requesting (DSA tool)
-Escalations and problem management (CANs and ESD tickets)
-External participants management
-Monitoring - early and late shifts
Projektdetails
Geforderte Qualifikationen
-
Kategorie:
Sonstiges