Digital Operations Consultant

ACTIVITIES

To support the CLIENT Digital Operations Specialist in maintaining the overall delivery of CLIENT.com operations on all devices and Apps:

- Supervise website and mobile apps maintenance (Incident and Change Management)
- Troubleshoot, and coordinate digital platforms daily operations with counterparts from all CLIENT.com 3rd parties (vendors, product delivery teams, business) to resolve issues based on priorities defined by CLIENT Digital Ops Specialist;
- Assist the CLIENT Digital Ops Specialist to monitor SLA and implement relevant action plans for the continuous improvement of the service
- Coordinate the delivery of Service Requests/tasks
- Act as a leader for live operations: coordinate all preparation activities prior to events, supervise events operations with technical and business teams and consolidate post- match night reports. Follow up on all post match night report activities with relevant teams and suppliers
- Manage ad operations and safeguard the advertising rights of our commercial partners on all digital properties
- Support the admin of JIRA and Confluence
- Project manage some transformation work streams to take our digital operations to the future, in particular how to embrace DevOps culture and implement Site Reliability Engineering (SRE)

REQUIRED SKILLS

Proficient with JIRA and Confluence

Working well in a cross-functional team environment

Strong attention to detail paired with the right amount of pragmatism and flexibility.

Website development background or understanding

PROFILE

Experience: minimum 2 - 3 years proven experience in maintenance of web applications in a web agency or within a web unit

Strong interest in web technical problem solving

Education: University degree or equivalent in the fields of computer science

Languages: English fluent/mother tongue, French desired

Eligibility to work in Switzerland

Flexible work time

Duration

12 months starting ASAP