Desktop/2nd Line Support- IT and AV Support

Desktop Support Analyst/ 2ND Line Support

3 months contract possible view to extend.

My client is currently looking for a 2nd line/ Desktop support analyst to come in on a 3 month contract and provide support to users on a busy time for the organisation.

Essential skills

Windows

Mac

Unix

Please see the skills below in more detail

- Provide advice guidance and support for planed events that require IT or AV services.
- Diagnose and fix all desktop equipment from PCs, tablets, laptops, audio visual equipment, Apple macs, Unix workstations, telephones and other peripheral devices.
- Work in collaboration with other site teams to ensure wide services are fully supported and maintained.
- Work with projects teams to develop support for new services as they are introduced.
- Provides high quality support for IT and AV customers.
- Ensure IT and AV services are ready, available, regularly updated and maintained for use by staff, students and authorised visitors.
- Identify opportunities to continually improve efficiency, continuity and the customer experience, making recommendations and taking appropriate action.
- Monitors activities and provides reports; contributes to and updates relevant documentation.
- Analyses problems/data; highlights or prioritises issues for further investigation; makes recommendations to support informed decision making.

If you are immediately available and have the above then please send and updated CV to Nicola Moss at Computer Futures and call .