Deskside Support Technician

We are looking for a strong Desktop Support Professional, ideally with some experience with Zebra printers, Citrix support, and/or Lenovo hardware, etc. We need people that can start immediately.

OVERVIEW

- Performs general maintenance tasks, troubleshoots, and repairs computer systems and peripheral equipment.
- Performs basic computer hardware and software installations.
- Provides support in the installation, relocation, modification, diagnosis and repair of micro-computers and/or associated peripheral equipment.
- Focus of position is to minimize system/hardware downtime and to ensure customer satisfaction.
- Provides customer familiarization, if necessary, and uses diagnostic procedures and test equipment for problem solving.
- Performs remedial repair and preventive maintenance.
- Provides user data and application recovery.
- Customizes desktop hardware to meet user specifications and site standards.
- Uses diagnostic tools to troubleshoot problems associated with network connectivity, and Workstation hardware/software.
- Uses tools and methodologies to load, copy and customize operating system configurations.
- Familiarizes end users on basic software, hardware and peripheral device operation.
- Ensures all systems work properly and equipment is packaged and transported correctly.
- Escalates problems and issues to a higher level of support.
- May involve use of problem management databases and help desk system.
- Performs work in compliance within company specified processes.
- Performs Level I phone support in backfill situations.

REQUIREMENTS

- 1-3 years of related experience supporting users in a network environment
- Technical degree or equivalent experience
- At least one vendor software certification (MCP, CLS, etc.)
- A+ certification (preferred)
- REQUIRED TECHNOLOGIES: Windows XP/7, Microsoft Office Suite XP-2010, laptop/desktop HW, Printer Support, RAS (Remote Access), strong software support knowledge
- Helpful: VoIP Knowledge and Lotus Notes, Audio/Visual set up and support, Citrix Support, etc.
- Ability to effectively communicate technical information to non-technical audiences
- Strong interpersonal skills
- Strong listening skills
- Ability to operate effectively in a team environment with both technical and non-technical team members
- Ability to anticipate, identify and resolve problems
- Ability to operate with minimal supervision
- Ability to manage time effectively, set priorities appropriately, schedule calls
- Ability to maintain professional demeanor under stress
- Ability to operate within customer standard operating procedures

Duration: 2-3 months with potential for extension.