Deskside Support Manager - Frankfurt am Main

For one of our client, an international company based in Frankfurt, we are currently recruiting for an experienced Deskside Support Analyst candidate.

THE JOB

In this role, you will be in charge of providing IT support services to end users of the EU regions.

Your main responsibilities will be:

- Providing onsite and offsite IT support for end users
- Analyze and solve software and equipment incidents, as well as operating systems related problems
- Provide remote support to European offices for desktop,laptop,telephony and video conference systems
- Management and stock control of IT hardware and assets
- Installing and configuring new IT equipment
- Maintain excellent level of customer service and ensure that the service provided is efficient and appropriate

YOUR PROFILE

- Excellent level in English and a fluent level in German to communicate with end-users
- Min. 3-4 years of experience in a similar role
- High knowledge in following operative systems: Windows 7/iOs/Android
- Work experience with: printer installation/phones/cellphones administrations/videoconferences and Pcs
- Experience in onsite support and offsite support for end users
- Experience in an international environment
- Pro-active and able to handle high volume of actions (calls, negotiation, disputes. etc.)
- Ability to work under pressure and with deadlines
- Able to work completely independent
- Organisation and prioritization skills
- Responsible and able to take ownership on your tasks
- Problem-solving capabilities
- Team player
- Able to travel once per month to other offices

THE OFFER

- Salary based on level of experience + additional benefits (meal vouchers, life insurance, pension plan, etc.)
- Career opportunities
- International and multicultural environment
- A company with worldwide reputation
- Standard office hours from Monday to Friday
- Start date: ASAP, to be discussed

Reference: OSP01