Deskside Engineer Level 2 - Dutch/English Speaking

Desk side/Desktop Engineer Level 2 - Dutch/English Speaking:

A fantastic opportunity has arisen for a Desk side engineer to join well established blue chip organisation based at their prestigious offices in Schiphol.

As a Desktop Support Engineer you will have the following skills and experience:

Provide user support related to access, laptops, local printers, network etc

Valid Driving License
ITIL knowledge
Dutch & English speaking

Install, troubleshoot and repair desktop/laptop issues (both hardware/software)
Install Standard SOE Image on Desktops and Laptops.
Install, configure and troubleshoot standard applications (MS Office, Adobe, etc.)
Configure and troubleshoot Smart phones, tablets and other mobile devices
Provide assistance to remote server team on Server OS and server hardware
Server hardware racking and stacking
Basic troubleshooting of Data network/Telephony devices/Projectors/Meeting room facilitation.
Basic troubleshooting of LAN/WAN/Backup-restore/Printers
Should provide remote assistance to branch office technician for troubleshooting end user computing related issues
Provide technical assistance and training to end users on computer operating systems and Standard applications.
Instruct and assist end users in the use of computer equipment, software and accessories.
Ability to Evaluate and test new technology for feasibility and implementation within IT Environment.
Document all support activity within the IT Incident and Change Management tracking tool.
Coordinate efforts with 3rd party vendors to repair faulty hardware.
Customer escalation handling
Physical move of asset between IT stock location.

Key Skills

*Strong 2nd line technical skills
*Written and Verbal Communications
*Process Documentation
*ITIL
*Customer Service

Essential Technical Skills

*Windows 7 support with knowledge of Windows 10 preferred
*Bitlocker encryption
*SCCM (use of for deployment of Operating Systems and Applications)
*Software and Application Troubleshooting
*Apple iPad/iPhone configuration and troubleshooting
*Strong experience in Desktop/Laptop hardware (mainly HP) troubleshooting
*Basic knowledge of Server OS and Server hardware (mainly HP) troubleshooting
*Basic knowledge of Active Directory and Exchange Servers
*Basic knowledge of backup tape/tape library systems
*ITSM tools, specifically Service Now
*Fluent in English

Travel between sites will be reimbursed and a car provided for travel between sites.

Hours will be standard 8 hour days 5 days a week.

So if you are a Desk side engineer looking for your next exciting contract please apply now!