Customer Service Administrator (FTC 3 Months)

Job Title: Customer Service Administrator (FTC 3 months)

Location: Grovesnor House, Redditch

Salary: £14,000 pro rata.

Hours: 37.5 hours - Monday - Friday

Serco is a FTSE 100 international service company that improves the quality and efficiency of essential services that matter to millions of people around the world. The work we do for national and local governments involves us in the most important areas of public service, including health, education, transport, science and defence.

Serco Occupational Health is one of the UK`s leading providers of occupational health services. Through our rapidly growing client base we support the health and needs of more that 450,000 client employees nationwide. Our team of over 250 occupational health professionals delivers a comprehensive range of high quality health services by a bespoke combination of Remote, On-site and mobile service delivery.

Your duties will include:

- Log on all new case types referred into the NSC
- Triage all new referrals
- Booking of appointments within KPI
- Produce all appointment paperwork
- Request any GP/Specialist reports
- Chase Network Dr/GP specialist reports using supporting documents
- Preparation and completion of reports prior to release to customers
- Send out all reports as per employee consent request
- Chase OHP/OHA reports when required

Essential skills / qualifications / experience for the role

- IT literate with working knowledge of Microsoft package (including Word, Excel and Outlook)

Essential skills / qualifications / experience for the role

- Confident telephone manner
- Flexible and adaptable approach to work
- Strong communication skills (both written and oral)
- Adaptable and flexible
- Resilient and Positive
- Relationship building skills

Serco is an Equal Opportunities Employer

On occasion we receive significantly more applicants than expected for some vacancies. Under such circumstances we reserve the right to bring forward the closing date of the advertisement. Therefore you are advised to apply for the role promptly to avoid disappointment. If you have any queries or additional requirements please do not hesitate to contact the Serco Recruitment Team on .

Salary: £14000 per annum + p.a. Date posted: 07/05/2013