Customer Service Administrator

Main Responsibilities:
*Co-ordinate and support individual customer accounts undertaking necessary research and investigation and responding to status enquiries of production schedules, shipping information and delivery problems.
*Receive and process customer orders and enquiries, communicating effectively and managing and processing customer repairs.
*Respond quickly, discreetly and accurately to all correspondence, orders, quotes, status requests, complaints, follow-ups and other miscellaneous customer requests.
*Attend regular meetings as required to support tasks.
*Responsible for assessing and providing accurate documentation in accordance with Export Control Regulations for international shipments.
*Works effectively with colleagues, customers, suppliers and all stakeholders and uphold the company values at all times.
*Review backlog regularly and look for bottlenecks and delivery problems.
*Respond to and resolve status inquiries of productions scheduling, shipping information and delivery problems.
*Prepare packing lists, certifications, shipping documents and invoices for domestic and international shipments.
*Effective use of ERP for all process tasks including generation of letters, quotations, and goods received docs.
*As point of contact, build a rapport with customers and ensure issues are escalated or reviewed by management if required.
*Assist with broader administration tasks in support of the Customer Services Team including coordinating and arranging visits, meetings etc.
*A good standard of education to include English and Mathematics at academic pass level as a minimum.
*Minimum of 3 years experience in a similar customer service role preferably in a manufacturing environment.
*Effective use of IT, including MS Office applications and use of ERP systems.
*Possess accurate data entry skills and attention to detail.
*Able to follow detailed and prescriptive processes to end, with the aptitude to attain product knowledge quickly.
*Able to communicate effectively both written and verbally with stakeholders at all levels.
*Experience of working in a small, flexible team and also able to work on own initiative.
*Excellent telephone manner with a positive "can do" approach.
*Effective listening skills and ability to clarify and confirm customer requirements.
*Able to demonstrate excellent problem solving skills.
*A vocational qualification in customer services would be desirable but not essential.

JAM Recruitment is acting as an employment business with regards to this position.