Customer Preparation Team Administrator

Are you interested in a contract opportunity with one of the largest and most successful business process outsourcing organisations in the UK?

The CAPITA GROUP is a market-leading, FTSE 100 company and our goal is simple - to help our diverse customer base of public and private sector clients provide an exemplary service to their customers. At Capita we aim to attract and develop talented people and pride ourselves on our ability to deliver excellence at all levels. This is an exceptionally exciting opportunity to become a key part of one the Group's core businesses.

Capita Retail Banking Services provide bespoke in-sourced and outsourced managed service solutions, specialising in remediation services, customer and debt management as well as mortgage, savings and payroll services. As part of our relationship with a high-profile client within this sector, Capita Retail Banking Services are looking to recruit a CUSTOMER PREPARATION TEAM ADMINISTRATOR on a fixed-term contract based onsite in Leeds.
The purpose of the role of CUSTOMER PREPARATION TEAM ADMINISTRATOR is to support the Customer Preparation Management Team (Academy) with various Administration duties. This includes updating of the CPT Database, allocation of Customer cases for checking and the administration of Training & Competency files.

The main responsibilities include but are not limited to

- Ensuring all delegates Training & Competency files are kept up-to-date.
- Workflow management of Customer cases to be logged correctly and at speed onto the CPT database.
- Various Administration duties will need to be performed in a timely manner.

To be considered for this opportunity, the successful Customer Preparation Team Administrator but be able to demonstrate the following skills and experience:

- Excellent verbal and written communication skills
- Confident and customer focussed when dealing with a range of people verbally and in writing
- Numeracy and computer literacy (eg Microsoft Word, Excel and Outlook)
- Excellent organisational skills and the ability to manage own workload in line with changing priorities
- A flexible, adaptable and pro-active approach is required

In addition, the right candidate must have a meticulous attention to detail and team-focused mentality.

PLEASE NOT THAT ALL OFFERS WITH BE SUBJECT TO SUCCESSFUL COMPLETION OF CAPITA'S VETTING AND SCREENING CHECKS, INCLUDING A BASIC CRIMINAL RECORDS CHECKS AND DETAILED FINANCIAL HISTORY ASSESSMENT.

IF YOU ARE INTERESTED IN LEARNING MORE ABOUT THIS OPPORTUNITY, PLEASE APPLY WITH YOUR CV FOLLOWING THE APPROPRIATE LINK.

Capita Resourcing welcome applications from all suitably qualified people regardless of gender, race, disability, age or sexual orientation.

Capita Resourcing is a trading name of Capita Resourcing Ltd. Services offered are those of an Employment Agency and Employment Business. Applicants will be required to register with us.