Customer Payment Administrator

CUSTOMER PAYMENTS ADMINISTRATOR

Our client is looking for a Customer Payments Administrator to work in a Back Office team of 6 administrators reporting to the Payments Team Leader, to be responsible for validating customer refund requests, allocating customer payments and responding to all payment queries received from other Business areas. You will be required to accurately manage high volumes within agreed SLA's. You will also be responsible for identifying opportunities for process improvements and highlighting issues that may impact Customer Experience or create a Compliance Risk.

KEY RESPONSIBILITIES:-

- Undertake all Payment processing tasks delivering against all team KPIS and SLAs
- Deliver excellent Customer Experience by owning resolution of queries/disputes and proactively sharing best practice with colleagues
- Identify improvements to Payment Team processes and support delivery of process improvements
- Ensure that all work instructions, processes and procedures are updated as required and changes communicated to Team Members
- Liaise with external vendors including Banks as required

SKILLS & KNOWLEDGE

- Excellent levels of accuracy and attention to detail
- Administrative experience gained in a high volume Finance environment
- Advanced PC Skills
- Good communication skills
- Good understanding of Customer impacts

NICE TO HAVE:

- Payments experience
- Experience working cross functionally within the wider business.

For further information and to apply please contact (see below)

Project People Ltd is acting as an Employment Business in relation to this vacancy.