Customer Document Support - Banking - Newport - Circa £250 per day

CUSTOMER DOCUMENT SUPPORT - BANKING - NEWPORT - CIRCA £250 PER DAY

A leading financial services organisation requires an experienced Customer Document Support to work on an ongoing seperation programme.

Sitting within the Customer Documentation Team the successful candidate will be responsible for the development and implementation of a number of work streams relating specifically to the development and delivery of all customer literature.

THIS INCLUDES:

- Approval and delivery of a new end to end suite of customer literature for one of the insurance work streams (from welcome packs to renewals, both pre-printed and system-generated materials)
- Managing relevant changes to existing customer documentation for those customers with linked products (eg loan protection with a loan)
- Represent Customer Documentation within the wider project team governance structure, attending all meetings
- Work alongside a Project Lead who is working on the documentation changes relating to the customers
- Work side-by-side with the Business Configuration Team who program the platform which creates the system-generated documents
- Liaise closely with the communications team to align plans
- Participate fully in all project-related workshops

TO BE CONSIDERED FOR THIS YOU WILL IDEALLY HAVE WORKED ON A SIMILAR PROJECT WITHIN FINANCIAL SERVICES/BANKING AND CLEARLY DEMONSTRATE THE FOLLOWING:

- Proven track record of delivery in project management capacity
- Ability to quickly grasp and articulate technical infrastructures, products, operational processes and systems.
- Strong skills in preparing all project and technical requirements documentation to a high standard.
- Excellent verbal and written communication skills with the ability to articulate information clearly and to colleagues at all levels.
- Excellent verbal reasoning skills with confidence to question and challenge key stakeholders.

Please submit your CV for consideration.

We will contact you within 72 hours if your skills are relevant to our client's requirement.

EA Consulting Group is acting as an Employment Business for this role under the CEAEBR 2003.